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Eclipse > MinePoint > Support
    •  
    • An advantage with MinePoint is that it can be implemented on a module by module basis. We can install Financials in our smaller operations and be confident that additional operations-related modules can be added to these locations as they move into development and then full production stages.
    •  
    • Dr Rajiv Kaushik
    • Director of IT
    • Ivanhoe Mines
Support

MinePoint Support Centre​

The Eclipse Support Centre is dedicated to an exceptional level of application and technical support for your business solution. With our team of highly skilled support consultants we not only supply you with answers, we also keep you informed along the way. Under an Eclipse maintenance agreement you receive the following service offerings from the Support Centre:

  • An unlimited number of calls
  • 24 x 7 support
  • 15 minute maximum response time for all levels of calls
  • All staff are fully trained and experienced support consultants
  • Snapshot of any support activity through a Support Incident Report.

Support Australia

MinePoint​ ​1300 368 967 SupportMinePoint@eclipsecomputing.com​​.au​

Support New Zealand

MinePoint​ 05084 396 29​ SupportMinePoint@eclipsecomputing.co.nz

Support North America

MinePoint​ ​+1 877 232 2651 SupportMinePoint@​eclipsecomputing.com

 

NOTE: Our email/telephone Support Services are provided to all clients on a current Support & Maintenance Plan with Eclipse. 

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